Operations Manager

Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking an Operations Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career. This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success. Key Duties & Responsibilities: * Overseeing the daily operations of the UK branch, covering import/export movements * Leading, motivating, and developing the operations team, setting clear performance expectations * Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations * Maintain strong relationships with carriers, agents, and key customers * Actively contributing to business growth through client engagement and new business development * Managing and developing key customer accounts * Preparing and presenting quotations, negotiating rates, and maximising profitability * Supporting the wider business in achieving revenue and margin targets The Ideal Candidate: * Extensive transport and freight forwarding experience, with a strong commercial mindset * Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position * Experience in successfully leading, motivating, and developing an operations team towards success * Fully competent in all aspects training and coaching employees * Excellent business acumen, along with an energetic and confident nature to drive staff towards success * Strong understanding of UK continent customs requirements * Strong sales and negotiation abilities, comfortable providing quotes and advising customers * Hands-on approach with excellent problem-solving skills * Able to communicate confidently with clients and colleagues * Positive, team-focused attitude and desire to grow with the business